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British Council in Uganda seeks to recruit suitable
candidates for three positions to be based in Kampala, Uganda
Title:
1.
Finance and Administration Manager
2.
Customer Services Officer
3.
Administrative Officer
Organisation: The
British Council
Location:
Kampala, Uganda
Background Information:
The British Council is the United Kingdom's international
organisation for cultural relations and educational opportunities.
We build
engagement and trust between people of different cultures through the exchange
of knowledge and ideas. Our approach to cultural relations harnesses the power
of education, the arts and creativity, sport, science, English and governance
to build relationships of mutual benefit worldwide and to address global
issues.
Title: Finance and Administration Manager
Reports :to Head
Finance and Resources
Purpose and context
of the job:
To manage day to day financial accounting and administrative
services and provide support to UK staff presence in Uganda in order to meet
corporate standards and improve on operational efficiencies. The Finance and
Administration Manager is responsible for maintaining internal control
procedures, preparation of payroll, procurement and managing office operations.
The post holder will also provide financial support to Partnerships and Full
Cost Recovery Projects, making sure that such projects are delivered in
accordance with the financial procedures of the respective donor/partner.
Accountabilities,
Responsibilities and Main Duties
Processing procurement transaction for Business Support
Unit, and shared services
Process vendor payments in liaison with the finance hub and
ensuring that any issues are resolved timely
Manage vendor relationships making sure that they are paid
in line with agreed terms
Provision of advisory support to operational staff making
procurements Timely recording of financial transactions to facilitate the budget
management process
Skills Knowledge,
Experience and Qualifications Accounting qualification:
preferably at professional level Experience in a similar
organisation is added advantage Proven experience in asset and facilities
management
Proactive and demonstrable ability to work with minimum
supervision Analytical and problem solving skills
Excellent organisational and time management skills with the
ability to prioritise and juggle tasks
Behaviours: Making
it Happen, Creating Shared Purpose, Shaping the Future
Title: Customer
Services Officer
Reports: to Exams Manager
Purpose and context
of the job:
To deliver a positive experience to any British Council
customer by delivering an effective, efficient, quality driven and integrated
response on the full range of British Council activities and services in
Uganda. British Council Uganda offers a full range of programmes including
Examinations, project management on behalf of other donors, and its own grant
funded projects.
Accountabilities,
Responsibilities and Main Duties
·
Managing all enquiries including written, social
media and telephone enquiries in accordance to corporate standards and policies
·
Monitoring and evaluation of our Customer
Systems in line with British Council corporate standards.
·
Supporting the registration and administration
of exams and customers in line with corporate policies and standards
·
Monitoring and development of our Equal
Opportunities & Diversity policy in relation to customer service.
Skills Knowledge,
Experience and Qualifications Relevant qualification
Demonstrable relevant experience
Understanding customer needs and potential markets/customers
Speaking, listening, reading and writing skills
Computer skills
Behaviours:
Connecting with others, working together, being accountable, making it happen.
Title:
Administrative Officer
Reports: to Head
Projects & Partnerships
Purpose and context
of the job:
To deliver a positive and timely Administrative and Customer
Care experience to British Council internal and external customers by
delivering an effective, efficient, quality driven and integrated response on
the full range of Council activities and services in Uganda. British Council
Uganda offers a full range of programmes including Examinations, project
management on behalf of other donors, and its own grant funded projects.
·
Accountabilities,
Responsibilities and Main Duties
·
Closely support the Head of Partnerships &
Projects in providing Administration & Organisation support towards the
Projects Team
·
Manage customer enquiries through face to face,
email and digital platforms in line with the British Council corporate
standards and policies
·
Managing the front desk and customer care lines
by attending to all walk in customersl visitors.
Skills Knowledge,
Experience and Qualifications Relevant qualification
Proven experience in Customer service and administration
Customer service knowledge
Administrative and organisational skills
Reading, writing, speaking and listening skills
Behaviours: Connecting with others, being accountable,
making it happen, working together.
How To Apply:
The full role profile, an application form, a definition
guide for the behaviours and Generic Skills Dictionary can be found on our
website www.britishcouncil.ug/jobs.
Completed application forms should be submitted via email to
application@ppg.co.ug with subject naming the position you are applying for by
0400 PM on Friday August 30, 2013.
Only applications
received on the British Council application form will be considered and only
short-listed candidates will be contacted.
The British Council is committed to a policy of Equal
Opportunity and Diversity and welcomes applicants from all sections of the
community. We guarantee an interview to disabled candidates who meet the
essential criteria.
The British Council is also committed to a Child Protection
Policy; applications will be considered only for candidates who declare their
agreement to the Policy
