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Manager Retail Banking- (01 Position)
Position Title:Manager Retail Banking
Duty Station: Kampala
Organization:Centenary Bank
Employment Type:Full Time Permanent
Reports to:Chief Manager - Business Growth
Organizational Profile
Application Deadline:Friday 20th February , 2015
Role
: Responsible for developing and maintaining a proactive customer
advisory relationship management that
includes effective consultative selling
and structuring of solutions for
potential or existing mass market and work -place banking segment customers in
line with the set targets, service standards and strategic objectives of the
Bank.
Key Result Areas:
1. Implement effective sales and
generate monthly sales performance reports in line with the set Retail targets
and initiatives.
2. Drive and monitor the growth
of the loan book and deposits of the bank and initiate key mass drive
strategies of driving the Retail business.
3. Actively market and
effectively generate leads especially from the employers and employing bodies
(Workplace banking), create and periodically update customer databases for
potential and existing mass market and recommend financial solutions based on
customer value line with the set targets.
4. Periodically generate a
database of market information on all customers in this segment and provide
integrated financial product solutions in line with banking practice and
identified customer needs.
5. Plan and implement customer
relationship management training/sensitization programs for all line staff (MTS
and RTL) in line with the Retail customer expectation, the identified training
needs and the bank’s customer service strategy.
6. Conduct periodic visits or
meetings to achieve understanding of their business needs intended to build a
loyal retail customer base.
7. Recommend procedural,
process, and policy changes required to meet retail segment expectations/ needs
and generate periodic status reports.
8. Maintain an updated database
for the potential customers, retail centres, markets and employment bodies, and
give direction to branches on the key revenue generating strategies of the
bank.
9. Work with branch management
and staff to implement and monitor a system of ensuring continued compliance
with Know your Customer and risk management policies in line with bank
procedures.
· An Honors degree in Business
Administration, Economics, Commerce, Statistics or any other related discipline
from a recognized University.
· Postgraduate qualification
in Business Management, Marketing, Economics, or any related disciplines will
be an added advantage.
Experience, Skills and Competencies
· At least five years’ experience
in a large corporate and busy banking environment working directly with clients
preferably in; Credit / Banking / Marketing / Client Relationship Management
with two years having been at Supervisory / Managerial level.
· Excellent Marketing skills
· Ability to work
independently with excellent
communication skills
· Strong negotiation and persuasion skills
· Good computer skills
· Superior Interpersonal and People management skills
· Advanced analytical and
problem solving skills
· Team building skills
· Ability to creatively and
professionally resolve customer queries in challenging situations
· Ability to handle multiple
tasks simultaneously and timely
Mode of application:
a. Download an application for employment form from this website
b. Fill the form and enclose an
application letter, updated Curriculum Vitae (CV), plus copies of all academic
credentials, testimonials and contact details of three competent referees.
c. Deadline :5pm Friday 20th
February , 2015
to:
General Manager Human Resources
Centenary Bank
P.O. Box 1892
Kampala
