Quality Officer, Career Opportunity in Uganda, Job adverts in Uganda,

Quality Officer at Entebbe Handling Services- Uganda  

A reputable company based in Entebbe invites applications from suitably qualified candidates for the following positions.

Position Title:Quality Officer (1 Position)

Duty Station: Entebbe

Employment Type:Full Time Permanent

Reports to: Chief Executive Officer (CEO)

Application Deadline: 5th February 2015.

Job Purpose:

The Quality Officer ensures that the service quality is consistent and meets both external and internal requirements.

Specific tasks:

·             Monitors and advises on the performance of the quality management system, produces data and reports on performance, measuring against set standards;

·             Ensures implementation and compliance to Service Level Agreements (SLA) by all staff;

·             Advises on changes in SLA and their implementa­tion and provides training, tools and techniques to enable others to achieve quality;

·             Liaises with other managers and staff throughout the organization to ensure that the quality system is functioning properly;

·             Consults with clients and formulates guide lines on how to measure standards;

·             Responds to queries or complaints from the clients and from staff;

·             Organizes meetings/visits with the clients to review performance in comparison with set standards, report weaknesses and challenges in implementa­tion and document findings to the CEO and relevant head of department;

·             Communicates effectively to department heads and staff of any changes in standards;

·             Train staff on SLA and its importance;

·             Undertakes recertification of the quality system

·             Acts as a catalyst for change and improvement in performance/quality.

Minimum Requirements:

·         Degree in Business Administration or equivalent;

·         At least two years related work experience in a hospitality industry in the field of Quality assurance;

·         Certificate in Quality Management Systems Audit an added advan­tage;

·         Confident, strong organizational, interpersonal, team working and communication skills;

·         Able to work under minimum supervision.

Mode of application:

Send CV and Cover letter to

P. O. Box 560 Entebbe;

Deadline for receiving applications is: 5th February 2015.