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Position Title: IT Assistant
Duty Station: Peace Corps Uganda (PCUG) Office, Kampala
Organization:Peace Corps Uganda (PCUG)
Employment Type:Full Time Permanent
Reports to:Director, Management and Operations (DMO)
Position Classification: Personal Services Contract (This is a local hire position)
Application Deadline:Monday January 19, 2015, 4:45pm
Background Information:
The Peace Corps is an agency of the United States Government, which sends
American Volunteer development workers to assist in capacity building and
technical assistance activities in over 70 countries worldwide. Peace Corps Uganda invites applicants for the
position listed above which is based in Kampala, Uganda. See http://uganda.peacecorps.gov for details about Peace Corps Uganda. For
more details about this job, please refer to the website (http://uganda.peacecorps.gov/content/jobs-peace-corps)
Basic Function
The person will be responsible for developing the voice of all aspects of
the organization’s online presence. In addition to writing, editing, and
proofreading site content, this person will work closely with the technical
team to maintain site standards with regard to new development. The candidate
will also be responsible for crafting site promotions, email newsletters, and
online and social media outreach campaigns. The person will work closely with
technical, and other members of our organization, so strong communication
skills are needed. The ideal candidate will also have experience managing the
online presence of a government organization and providing technical support to
mixed level of users. Tasks require a strong attention to detail and the
ability to work under tight deadlines. The candidate should be a dynamic,
self-motivated individual with experience and skills in web content management,
writing and editing for the web, graphic design and web site management.
Major Duties and Responsibilities
Online content management (60%):
·
Create, develop and manage
content for Peace Corps Uganda’s web presence (requires working with content
management software).
·
Coordinate web projects across
Peace Corps Uganda program departments.
·
Maintain a consistent look and
feel throughout all web properties as per Peace Corps’ requirements.
·
Working with a cross-departmental
team, maintain and develop the master content calendar for all web properties
copy, edit, and proofread all web content working with the departmental heads.
·
Oversee and manage the Facebook
and Twitter accounts and other social networking presence of Peace Corps Uganda
and monitor the blogs.
·
Keep current with emerging web
technologies through relevant blogs, listservs, and social media Platforms.
·
Assure web-based information is
archived for future needs and reference.
·
Track and report on all site
metrics.
·
Work cooperatively with key team
members, clients and vendors.
·
Manipulate and organize data
including but not limited to video, audio etc. into a web format.
Staff Training and Support (20%):
·
Training office staff on software
Peace Corps uses such as; Microsoft Office suite, Adobe suite, Internet
explorer, Windows 7 and 8, burning software; Peace Corps applications: VIDA,
Intranet, SFTP, Track-it, SharePoint.
·
Aside from the daily instructions
on specific problems and methods of performing simple tasks, the incumbent also
must provide individual training to new employees and to all users on new
software packages or procedures.
·
Provide group user training as
mandated by the Post.
·
Assist in developing legible and
comprehendible training material for computer users to augment verbal and
classroom instructions.
Hardware support and maintenance (5%):
·
Perform routine maintenance and
help staff with their immediate hardware issues on all computer equipment and
LAN system, including but not limited to Photocopiers, Printers Desktop CPU
etc.
·
Act as first point of contact
with local HP warranty reseller on desktops. Deal with repair centers where to
repair broken IT Equipment.
·
Develop a maintenance plan for
the Peace Corps Uganda computer equipment and LAN systems, ensuring the
incumbent and other system employees and Volunteers are utilizing it.
·
Troubleshoot hardware and
software systems.
·
Maintain a legible and
comprehensive record log of all actions conducted on the LAN/WAN, to include
routine procedures as rebooting of the systems.
·
Seek in-house, local and regional
assistance in a reasonable amount of time to ensure the least amount of
downtime.
·
Diagnoses computers for hardware
failures then coordinate with suppliers for defective or broken down parts and
process replacements for the equipment under warranty and arrange sending the
defective ones them back to suppliers.
I.T. Equipment disposal & Inventory Management (8%):
·
Upon receipt of new equipment and
after deployment of the same incumbent is responsible for taking old equipment
off the inventory and handing it over to GSO for disposal.
·
The incumbent shall follow the
Peace Corps regulations for disposition of Information system hardware.
·
The incumbent will be responsible
Post’s inventory Management.
I.T Security (2%):
Act as IT security assistant and
second point of contact.
I.T Specialist Backup (5%):
Act as IT Specialist backup on IT
Specialist absence.
QUALIFICATIONS REQUIRED FOR EFFECTIVE PERFORMANCE
Education:
Bachelor’s degree is required.
A Bachelor’s degree in English, Journalism, Computer Science, Technical
Writing is preferred
Prior Work Experience:
A minimum of 2 years of progressively responsible experience in Online
Content management and computer user support is required.
Familiarity with US Government I.T. standards is preferred.
Post Entry Training: N/A
Language Proficiency:
Proficiency in English is required
Ability to speak at least one local language is preferred
Knowledge:
General familiarity with web technologies and design languages
(applications) including client and server side scripting, online content
management.
Skills and Abilities:
·
Exceptional communication and organizational skills
·
Advanced knowledge of HTML and experience with popular content management
systems (Drupal, Convio, Kintera, etc.)
·
Ability to manage multiple projects in a fast-paced, deadline-driven
environment
·
Ability to do video and audio editing
·
Basic Adobe Photoshop skills
·
Proven ability to build consensus and work effectively within a
cross-departmental team 3-5 years’ experience managing content and production
for high traffic websites.
·
Good users support and training skills being physically present or on the
phone.
·
Very good knowledge of common applications like Microsoft Office and Adobe
suites.
·
Good background on computer maintenance.
·
Ability to quickly learn and teach Peace Corps applications.
·
Managing Active directory environment on Windows server 2012.
·
Managing backup on windows servers.
·
Candidate must be able to legally
work in Uganda.
POSITION ELEMENTS
Supervision Received:
Under direct supervision of the Director of Management and Operations with
delegated supervision by the I.T. Specialist. Incumbent must be able to perform
assigned tasks independently within established rules and procedures and
capable of carrying out routine assignments with minimum supervision.
Supervision Exercised: None
Available Guidelines:
Peace Corps manuals and established practices.
Exercise of Judgment:
Considerable independence and exercise of judgment is required in the
determination of allowable online contents and look and feel of the website(s).
Authority to Make Commitments:
None
Nature, Level and Purpose of
Contacts:
Contact with Peace Corps volunteers, staff, vendors, contractors.
Time Required to Perform Full
Range of Duties after Entry into the Position: 52 weeks.
Please submit 3 documents:
- a Word formatted letter of
interest,
- a resume with names and contact
information for three references and
- a link to or a pdf project that
the applicant has accomplished in the recent past to
applications@ug.peacecorps.gov.
Clearly indicate only the position applied for on the subject line of the
cover email: For example “IT Assistant”. Submitted documents become the
property of the Peace Corps and will not be returned.
You will be contacted ONLY if you are deemed qualified.
If called for an interview, you will
be expected to bring a reference letter from your area Local Council (LC1) as well
as your academic credentials.
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