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MultiChoice DSTV PayTV Provider Jobs - Head of Retention
Position Title:Head of Retention
Duty Station: Kampala, Uganda
Organisation: MultiChoice Uganda Limited (DSTV Pay TV Provider)
Employment Type:Full Time Permanent
Reports to: Chief Marketing and Commercial Officer (CMCO)
Application Deadline:Friday, 30th January 2015.
About US:
PricewaterhouseCoopers Limited wishes to recruit for its Client,
MultiChoice Uganda Limited which is a leading operator of pay television in
Uganda.
Job Summary:
The Head of Retention will be responsible for managing all aspects of the
business’ retention of subscribers through the development of an overall
retention strategy for business growth and overall coordination, functional
management and leadership of all retention activities of the business.
Key Duties and Responsibilities:
·
In charge of the design and
implement a customer retention strategy that is aligned to the business
strategy;
·
Steer customer retention through
design and implementation of customer retention programs;
·
Work in liaison with all business
units and relevant corporate divisions in rolling out the customer retention
strategy;
·
Keenly track and monitor the
financial impact of new and existing products, including revenue growth;
·
Design and implement Information
management policies that cover identification of subscriber niches and the
implementation of the necessary information;
·
Undertake market and business
Intelligence to keep track on business health and market movement;
·
Manage trend analysis and
opportunity identification;
·
Actively facilitate awareness and
information sessions to all stakeholders through ensuring effective
communication and dissemination of all retention related information; and
·
Implement and post evaluate ail
inbound and outbound campaigns at (Head-office and regions).
·
Perform any other duties as may
be assigned by the supervisor or his / her designate
Qualifications, Skills and Experience:
·
The ideal candidate for the Pay
TV Digital Provider job opportunity should preferably hold a University Degree
in Commerce, a Master’s Degree in Business Administration or any other related
field from a recognized university; and
·
At least four to six years’
experience in a similar position in the service sector and a certificate in
Customer Relationship Management will be an added advantage.
·
The applicant should have a
background and demonstrable understanding of customer retention initiatives;
·
Possess excellent negotiation,
management and interpersonal skills;
Mode of application:
All qualified candidates should send their applications and curriculum
vitae to hr.s@ug.pwc.com.
Deadline: Friday, 30th January 2015.
