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Position Title: Senior Manager IT Service Management
Reporting: to General Manager Infrastructure & Service Management
Organisation:MTN-Uganda
Location: Kampala
Background Information:
MTN-Uganda is the leading telecommunications Company in Uganda, providing
payphone, fixed lines, fax/data, internet and mobile services. MTN is an equal
opportunity employer and is seeking to recruit a competent individual to fill
the vacant Position of;
Reports to: General Manager Infrastructure & Service Management
Main purpose of the job:-
To define and execute the IT Service Management Strategy within IT Shared
Services and across the outsourced vendors.
The prime responsibilities of this position are:
·
Responsible for establishment,
maturing and optimization of the IT Service Management disciplines and
processes in IT Shared Services, which include Incident, Configuration, Change,
Problem and release management. Ensuring that the required tools are deployed
and configured to support these processes.
·
Accountable for the IS
Availability Management across all the IS services as listed in the Service
Catalog.
·
Accountable for all IS Service
Management reporting.
·
Responsible for the creation and
execution of the Continuous Service Improvement program.
·
Accountable for the communication
and training required to ensure that the IS Service Management processes are
understood and performed effectively by IS support groups across IT Shared
Services and its outsource partners.
·
Accountable for the development
and management of the IS Service Delivery of IT Shared Services' managed
service and maintenance contracts against agreed SLAs and to work with both
customers and IT equipment suppliers to develop managed service business.
·
Accountable to manage all the
services procured from the IT End User Support outsourcing partner.
·
Accountable for IS Customer
Relations internally to IT Shared Services. (All End-users of IS equipment).
The applicant must possess the following qualifications;
·
A Bachelor's degree in Computer
Science.
·
Project communication planning
and management.
·
ITIL certification/knowledge.
·
Strong functional knowledge of
information Systems.
·
Service level agreement management.
·
5 years related IT experience –
project management experience and a sound understanding of ITIL standards and
best practice within operational environments.
·
Experience in creating complex
project communication materials; reporting on project status; budgets and
results.
Required skills and attributes;
·
Financial acumen
·
ITIL standards
·
Legislation
·
Ability to work under pressure
·
Analytical skills
·
Data analysis skills
·
Risk assessment
·
Risk management
·
Problem solving
·
Project budgeting
·
Project communication planning
and management
·
Service level agreement
management
·
Analytical thinking
·
Attention to detail
·
Conflict handling
·
Decision making
How to apply:
Interested candidates should send their Job Applications with detailed CVs,
certified copies of academic certificates (originals are to be presented at the
interview) and names and addresses of three referees addressed to the: the
Human Resources Manager IT Shared Services, MTN plot 77 Yusuf Lule road
opposite Garden City Shopping Mall by Friday March 21st 2014 5:00 pm.
Note: While our company appreciates your interest in working with us, only
shortlisted applicants will be contacted.
