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Job Title: CUSTOMER CARE REPRESENTATIVE
Reports to: Head of Sales and Marketing
Salary Scale: Grade 4
Organisation:National Medical Stores
Location of office: Moroto
Job Purpose: To provide customer care service to clients in the field, in order to
ensure their satisfaction.
Background Information:
National Medical Stores is an autonomous Corporation that was established by
an Act of Parliament 1993. Our mandate is to procure, store and distribute
medicines and other medical supplies to public health facilities in Uganda.
Our vision is “A POPULATION WITH ADEQUATE AND ACCESSIBLE QUALITY
MEDICINES AND MEDICAL SUPPLIES”
Our Mission is “TO EFFECTIVELY AND EFFICIENTLY SUPPLY ESSENTIAL
MEDICINES AND MEDICAL SUPPLIES TO PUBLIC HEALTH FACILITIES IN UGANDA”
We are now looking for competent persons who possess appropriate skills,
knowledge and right attitude to fill vacant positions which has arisen as a
result of our expanded mandate. Applications are now invited from suitably
qualified candidates to fill the following vacant posts within the Corporation.
National Medical Stores is an equal opportunity employer.
KEY RESULT AREAS/ACCOUNTABILITIES
1.Carry out field visits to monitor service delivery to health facilities
within Karamoja region by ensuring that health facilities coverage and
frequency targets are achieved.
2.Carry out continuous monitoring and evaluation activities at Health
facilities as per the approved procedures.
3.Co-ordinate with the offices at NMS Head quarters,its distributors,
District Health Offices and District Officers, District Security organizations
and Health Facilities in charge to ensure that timely and accountable
4 delivery of supplies to the districts and last dest inations are (Health
Facilities) is made.
4. Managing specific/ special customer requests to ens ure timely
responses.
5. Receive and report to NMS on customer/other stakeholder complaints and ensure
that feedback is timely given consistent closure of issue
6. Prepare daily, weekly, monthly statistical reports as appropriate.
7. Assisting the Head of Sales and Marketing as required.
8. Meet the performance objectives and performance mea sures agreed with
the Customer Care Officer.
QUALIFICATIONS AND EXPERIENCE
i. At least a Diploma in Business Administration.
ii.Must possess a valid Class B Drivers license with a clean driving
record.
iii. Must be a KARAMAJONG.
iv. 3 years of working experience in customer care
v.Computer literate
vi. Training in Customer service is an added advantage.
Mode of application:
Interested candidates should submit their CVs that should include names and
addresses of the last two employers with hand written applications indicating
the reference number of the position you are applying for and giving three
referees with their full time telephone contacts, email and postal addresses
indicated on the application letter.
2 Photocopies of the original academic documents should be attached.
NATIONAL MEDICAL STORES
Plot 4-12, Nsamizi Road
P.O Box 16,
ENTEBBE, UGANDA.
All applications should be addressed and delivered to the Head of Human
Resource and Support Services, not later than 5 p.m on 8th April 2014.
Please note that National Medical Stores reserves the right to verify
Photocopies of the academic documents attached with the relevant awarding
institutions to authenticate their validity. Any form of canvassing will lead
to automatic disqualification. Only candidates who meet the specifications
indicated for the jobs will be contacted.
