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Job Title: Customer Care Attendant
Reports to: Customer Care Representative
Organisation:National Medical Stores
Location of office: Moroto.
Ref:.NMS 2013/06
Purpose of the job:
To provide Customer Care support to the Customer C are Representative by
way of ensuring that the customer service inquiries are either to Customer Care
Representative or recorded for onward presentation to Customer Care
Representative.
Background Information:
National Medical Stores is an autonomous Corporation that was established
by an Act of Parliament 1993. Our mandate is to procure, store and distribute
medicines and other medical supplies to public health facilities in Uganda.
Our vision is “A POPULATION WITH ADEQUATE AND ACCESSIBLE QUALITY
MEDICINES AND MEDICAL SUPPLIES”
Our Mission is “TO EFFECTIVELY AND EFFICIENTLY SUPPLY ESSENTIAL
MEDICINES AND MEDICAL SUPPLIES TO PUBLIC HEALTH FACILITIES IN UGANDA”
We are now looking for competent persons who possess appropriate skills,
knowledge and right attitude to fill vacant positions which has arisen as a
result of our expanded mandate. Applications are now invited from suitably
qualified candidates to fill the following vacant posts within the Corporation.
National Medical Stores is an equal opportunity employer.
KEY ACCOUNTABILITIES/KEY RESULT AREAS
1) To answer Customer inquiries
2)To receive documents and arrange for their delivery to NMS head office
3)To receive and direct all internal and external cal ls to appropriate
destinations.
4)To serve as a front desk person of the office
5)To perform any other duties as assigned from time to time by the
Supervisor.
QUALIFICATIONS AND EXPERIENCE
Interested Candidates must have the following:
1)A minimum of a diploma in Business related discipline from arecognized
institution.
2)Must be a KARAMAJONG
3)Must demonstrate customer care orientation and best
practices.
4)Must be computer literate.
5)Should have experience in handling Customers.
Mode of application:
Interested candidates should submit their CVs that should include names and
addresses of the last two employers with hand written applications indicating
the reference number of the position you are applying for and giving three
referees with their full time telephone contacts, email and postal addresses
indicated on the application letter.
2 Photocopies of the original academic documents should be attached.
NATIONAL MEDICAL STORES
Plot 4-12, Nsamizi Road
P.O Box 16,
ENTEBBE, UGANDA.
All applications should be addressed and delivered to the Head of Human
Resource and Support Services, not later than 5 p.m on 8th April 2014.
Please note that National Medical Stores reserves the right to verify
Photocopies of the academic documents attached with the relevant awarding institutions
to authenticate their validity. Any form of canvassing will lead to automatic
disqualification. Only candidates who meet the specifications indicated for the
jobs will be contacted.
