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MSF Non-profit Careers - ERP Support Officer
Position Title:ERP Support Officer
Duty Station: SUKA Kampala, Uganda
Organisation: Medecins Sans Frontieres Switzerland (MSF-CH)
Employment Type:Full Time Permanent
Application Deadline:15th January, 2015
Background Information:
Medecins Sans Frontieres Switzerland (MSF-CH) is a neutral and independent
international humanitarian organisation which assists victims of war, displaced
and disable people in situation of armed conflicts.
Key Duties and Responsibilities:
1. Phase A, in 2015: Support the UniField implementation (to join the
deployment in several countries - Phase I implementation) until reach level of
readiness as help desk support, this will then imply:
Mastery of MSF OCG supply
processes, guidelines and procedures
Mastery of Unifield structure,
modules and features.
2. Phase B, in 2016:
·
The incumbent will be serving as
the help desk support to all Unifield supply users of MSF OCG (for the mission
deployed in 2015), which includes responsibility for answering, commenting and
replying to open incidents submitted to the help desk,
·
Supporting training program for
all supply users, including the update of training and support materials,
·
Documenting support and plan
trainings for persistent issues
·
Dispatching questions to the
concerned person in HO and/or to the flying supply referents.
Qualifications, Skills and Experience:
·
The ideal candidate for this
placement should hold a University degree in Supply Chain Management and/or
University degree or certification in Enterprise Resource Planning technologies
and/or University degree in Information Systems Management
·
Past experiences in ERP
implementation/support is mandatory
·
Past experience in MSF supply chain
at management level is an asset
·
Possess excellent analytical
skills, data management and reporting
·
Good at troubleshooting and
solving complex issues
·
Exceptional oral and written
communication skills
·
Additional training development
and facilitation skills Soft skills:
·
Excellent organizational skills,
rigour, flexibility, ability to work with multi-disciplinary and multi-cultural
people, open-minded, ability to listen and sensitivity to support users.
·
Possess the ability to focus on
task (self-management), proactive monitoring and management skills.
Language: English mandatory, French a strong asset and Swahili an asset
Mode of application:
All suitably qualified and interested candidates are invited to send their
application letters and a detailed CV merged together in a PDF or word document
to the HR department of MSF Switzerland via email to: msfchsukahr@gmail.com.
Deadline: 15th January, 2015
