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Position Title:IT Assistant
Duty Station: Peace Corps Uganda (PCUG) Office, Kampala
Organization:peacecorps
Employment Type:Full Time Permanent
Reports to:Director, Management and Operations (DMO)
Position Classification: Personal Services Contract (This is a local hire position)
Application Deadline:Monday January 19, 2015 at 4:45pm
Background Information:
The person will be responsible for developing the voice of all aspects of
the organization's online presence. In addition to writing, editing and
proofreading site content, this person will work closely with the technical
team to maintain site standards with regard to new development. The candidate
will also be responsible for crafting site promotions, email newsletters, and
online and social media outreach campaigns.
The person will work closely with
technical and other members of our organization, so strong communication skills
are needed. The ideal candidate will also have experience managing the online
presence of a government organization and providing technical support to mixed
level of users. Tasks require a strong attention to detail and the ability to
work under tight deadlines. The candidate should be dynamic, self-motivated
individual with experience and skills in web content management, writing and
editing for the web, graphic design and website management.
Major Duties and Responsibilities:
Online Content Management (60%)
·
Create, develop and manage
content for Peace Corps Uganda's web presence (requires working with content
management software)
·
Coordinate web projects across
Peace Corps Uganda program department
·
Maintain a consistent look and
feel throughout all web properties as per Peace Corps' requirements
·
Working with a cross-departmental
team, maintain and develop the master content calendar for all web properties
copy, edit and proofread all web properties copy, edit and proofread all web
content working with the departmental heads.
·
Oversee and manage the Facebook
and Twitter accounts and other social networking presence of Peace Corps Uganda
and monitor the blogs
·
Keep current with emerging web
technologies through relevant blogs, listservs and social media platforms
·
Assure web-based information is
archived for future needs and reference
·
Track and report on all site
metrics
·
Work cooperatively with key team
members, clients and vendors
·
Manipulate and organize data
including but not limited to video, audio etc. into a web format
Staff Training and Support (20%)
·
Training office staff on software
Peace Corps uses such as; Microsoft Office suite, Adobe Suite, Internet
Explorer, Windows 7 and 8, burning software; Peace Corps applications: VIDA,
Intranet, SFTP, Track-it, SharePoint
·
Aside from the daily instructions
on specific problems and methods of performing simple tasks, the incumbent also
must provide individual training to new employees and to all users on new
software packages or procedures
·
Provide group user training as
mandated by the Post
·
Assist in developing legible and
comprehendible training material for computer users to augment verbal and
classroom instructions.
Hardware support and maintenance (5%)
·
Perform routine maintenance and
help staff with their immediate hardware issues on all computer equipment and
LAN system, including but not limited to Photocopiers, Printers, Desktop, CPU
etc
·
Act as first point of contact
with local HP warranty reseller on desktops. Deal with repair centers where to
repair broken IT Equipment.
·
Develop a maintenance plan for
the Peace Corps Uganda Computer equipment and LAN systems, ensuring the
incumbent and other system employees and Volunteers are utilizing it.
·
Troubleshoot hardware and
software systems
·
Maintain a legible and
comprehensive record log of all actions conducted on the LAN/WAN, to include
routine procedures as rebooting of the systems
·
Seek-in-house, local and regional
assistance in a reasonable amount of time to ensure the least amount of
downtime
·
Diagnoses computers for hardware
failures then coordinate with suppliers for defective or broken down parts and
process replacements for the equipment under warranty and arrange sending the
defective ones back to suppliers
I.T. Equipment disposal & Inventory Management (8%)
Upon receipt of new equipment and
after deployment of the same incumbent is responsible for taking old equipment
off the inventory and handing it over to GSO for disposal
The incumbent shall follow the
Peace Corps regulations for disposition of information system hardware
The incumbent will be responsible
for Post's inventory Management
I.T. Security (2%)
Act as IT security assistant and
second point of contact
I.T. Specialist Backup (5%)
Act as IT Specialist backup on IT
Specialist absence
Qualifications Required for effective performance:
Education:
Bachelor's degree is required. A Bachelor's degree in English, Journalism,
Computer Science, Technical Writing is preferred
Prior Work Experience:
A minimum of 2 years of progressively responsible experience in Online
Content management and computer user support is required
Post Entry Training: N/A
Language Proficiency:
Proficiency in English is required.
Ability to speak atleast one local language is preferred
Knowledge:
General familiarity with web
technologies and design languages (applications) including client and server
side scripting, online content management
Skills and Abilities:
·
Exceptional communication and
organizational skills
·
Advanced knowledge of HTML and
experience with popular content management systems (Drupal, Convio, Kintera
etc)
·
Ability to manage multiple
projects in a fast paced, deadline-driven environment
·
Ability to do video and audio
editing
·
Basic adobe photoshop skills
·
Proven ability to build consensus
and work effectively within a cross-departmental team 3-5 years' experience
managing content and production for high traffic websites
·
Good users support and training
skills being physically present or on the phone
·
Very good knowledge of common
applications like Microsoft Office and Adobe suites
·
Good background on computer
maintenance
·
Ability to quickly learn and
teach Peace Corps applications
·
Managing Active Directory environment on Windows server 2012
·
Managing backup on Windows
servers
·
Candidate must be able to legally
work in Uganda
Position Elements:
·
Supervision Received: Under
direct supervision of the Director of Management and Operations with delegated
supervision by the I.T. Specialist. Incumbent must be able to perform assigned
tasks independently within established rules and procedures and capable of
carrying out routine assignments with minimum supervision
·
Supervision Exercised: None
·
Available Guidelines: Peace Corps
Manuals and established practices
·
Exercise of Judgement:
Considerable independence and exercise of judgement is required in the
determination of allowable online contents and look and feel of the website(s)
·
Authority to make commitments:
None
·
Nature, Level and Purpose of
Contacts: Contact with Peace Corps Volunteers, staff, vendors, contractors
·
Time required to Perform Full
Range of Duties after Entry into the Position: 52 weeks
Note:
For the I.T. position, submit a link to a website or electronic copy of web
work or a PDF project that the applicant has accomplished in the recent past.
Mode of application:
ALL submissions must be electronic. (Please do not attach academic
credentials to the email)
Please submit a Microsoft Word formatted letter of interest, resume, names
and contacts information for three references to applications@ug.peacecorps.gov
Clearly indicate ONLY the POSITION applied for on the subject line of your
cover email. Submitted documents become the property of Peace Corps and will
not be returned.
You will be contacted ONLY if you are deem qualified.
If called for an interview, you will be expected to bring copies of your
academic credentials. Finalists from the first interview will be expected to
bring a reference letter from their Local Council (LC1) as part of the final
review process.
The United States Peace Corps is an Equal Opportunity Employer.
