Posts
Telecom Company Careers - Head Network Operations and Maintenance
Position Title: Head Network Operations and Maintenance
Organisation: Telecom Company
Primary Location:Kampala, Uganda
Closing date: 6th September 2014 by 10am
Brief Company Profile:
Future Options Consulting Ltd is an online recruitment services which now
seeks to recruit on behalf of its valued Client, a key player in in the Telecom
industry.
Job Summary:
The Network Operations & Maintenance Head has the overall
responsibility for the successful operation and performance of the network
infrastructure for all services across the whole country.
Key Duties and Responsibilities:
·
The Head Network Operations and
Maintenance will ensure that operational processes are developed for all the
line sections
·
The jobholder will also implement
the developed operational processes in liaison with other units.
·
Continuously evaluate the output
of operational process for performance improvement and to ensure process
adherence.
·
Actively contribute to the
development of the Technical Strategic Plan in line with the Corporate
Strategy.
·
Co-ordinate the objectives and
work plans across all the staff members of the operations and maintenance team
to ensure strategic plans are met.
·
Allocate duties and monitor staff
performance against individual and departmental objectives. Plan and manage the
network maintenance department budget.
·
Consult and motivate staff to
ensure high levels of service.
·
Provide direction and guidance
for the development and implementation of quality control systems and
Procedures to minimize downtime and maximize network performance.
·
Ensure effective management of
the interconnection of the network with that of other telecom providers.
·
Review current technology and
advice on appropriate switching, transmission, power, Internet and BSS network
technologies to minimize operational gaps.
·
Responsible for network
Performance Monitoring and Reporting. Network Quality of Service Management
·
Provide accurate and timely
billing input data for the charging and billing of services to customers
·
Maintain security of systems on
the network and integrity of the service profiles for each customer.
·
Maintain an effective system of
communications throughout the organization on network performance related
issues and with key customers, equipment vendors and other players in the ICT
industry.
·
Give all the required support for
the effective operations and maintenance of network infrastructure within
optimum cost.
·
Ensure the company is able to
offer quality communication services at all times and in all locations as
strategically determined by the company.
·
Review operating results of the
unit, compare them to established objectives and performance indicators, and
take steps to ensure that appropriate measures are taken to correct
unsatisfactory results.
·
Do regular spot checks on the
network to ensure right operational procedures are followed and continuously
improved. This includes routine and incident management.
·
Cooperate with all the staff both
Junior and Senior to ensure harmony and smooth operations in all activities
within the sections and the whole company.
·
Responsible for the performance
Management and staff motivation of subordinates and other peers
·
To ensure that the right staff
are recruited, provide adequate training and career development.
·
Perform any other duties that may
be assigned by CTO or any other Senior Officer but that are in line with the
company strategy.
Required Qualifications, Skills and Experience:
·
The candidate should hold a
Bachelor’s degree in Telecommunications Engineering or other related
disciplines.
·
Six or more years’ experience, 3
of which should be in an Engineering Management position preferably in the ICT
industry
·
Postgraduate level in any related
field is an added advantage.
·
Proven track record of
achievements at a managerial level.
·
Membership of a professional body
such as Uganda Association of Engineers is an added advantage.
·
Strong knowledge of the existing
networks (GSM, CDMA, Fixed, xDSL, ISP and the underlying transmission and power
systems) and Information, Computing and communication technologies and
services.
·
Strong knowledge of ICT
technological trends and associated services.
·
Knowledge of engineering
practices and maintenance procedures.
·
Familiarity with the
telecommunication standards.
·
Working knowledge of strategic
planning and strong analytical skills for the development of long/short term
plans.
·
Strong people management skills.
·
Possess the ability to provide
leadership and guidance as a strategic mentor to colleagues and employees.
·
Excellent writing skills for both
conceptual and detailed material with an articulate and compelling verbal
style.
·
Excellent track record of
managing effectively for peak performance of teams.
·
Excellent interpersonal skills.
·
Collaborates easily with others.
·
The ability to create a climate
of trust and transparency with stakeholders.
·
Effective negotiation,
facilitation and influencing skills.
·
Effective problem solving and
situational management skills.
·
Creative, strategic and able to
take calculated risks.
·
Able to work harmoniously in a
multicultural environment.
Mode of Application:
All qualified candidates are invited to send their applications enclosing
curriculum vitae, academic and professional certificates along with the names
and contacts of three referees. The complete applications should be sent by
post, courier, hand delivery or e-mail to the address:
The Director, Executive Recruitments,
Future Options Consulting Ltd, 4th
Floor,
Diamond Trust Building, Kampala Road,
P. O. Box 34934, Kampala, Uganda.
Phone: 031 2265028/9, 0414-231204/206,
Email: reception@futureoptionsug.com
Deadline: 6th September 2014 by 10am
