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Position Title: Campaigns & Loyalty Manager,Uganda Jobs April 2014,
Organisation:MTN-Uganda,Jobs in Uganda 2014
Reporting: to the Senior Manager – Retention
& Social Media
Education Level: Bachelor’s degree
Minimum Experience : 2 (Years)
Job Type : Full-time Employment
Primary Location:Kampala,Uganda
Brief Company Profile:
MTN-Uganda is the leading telecommunications Company in Uganda, providing
payphone, fixed lines,
fax/data, internet and mobile services. MTN is an equal
opportunity employer and is currently expanding and is seeking to recruit
competent individuals to fill the following vacant Position of Campaigns &
Loyalty Manager
Main Purpose of the Job
To oversee the execution of MTN’s customer retention and loyalty
initiatives for both Business & Consumer segments across all customer touch
points, and channels
Prime responsibilities of the positions:
·
Execute, track and ensure
consistency in the implementation of customer lifecycle management across all
segments
·
Manage retention & loyalty
communications calendar across multiple channels and campaigns
·
Coordinate and enforce timely end
to end execution of campaigns and loyalty initiatives by tracking progress
against milestones and proactively identifying and removing risks and barriers
·
Design and execute plans for
launching retention initiatives, including go-to-market plans, training,
stakeholder engagement and ensuring presence of marketing collateral
·
Liaise with customer facing
stakeholders to collect, review and build solutions towards improving customer
experience across all segments and customer touch points
·
Plan campaign analytics and
identify appropriate customer segments for targeting
·
Define, refine, document and
ensure relevance and suitability of business rules and business requirements
for retention and loyalty campaigns
·
Coordinate the development and
delivery of campaigns including requirements specifications, campaign
approvals, planning and executing of UATs
·
Define and provide timely,
accurate reports on performance of all retention and loyalty products and
initiatives while ensuring assessment measures that are capable of indicating
effectiveness
·
Exploit multiple channels to
identify retention opportunities and threats, to execute campaigns and to drive
campaign reach and success
·
Monitor and benchmark market
retention activities from both direct & indirect competitors as well as
regional and global industry players making recommendations
·
To proactively provide insights
towards controlling churn and driving value from customer behaviour and
interaction with different products and services
·
To ensure timely and complete
resolution of all issues raised by stakeholders that customer retention are
resolved within
·
Engage segment managers to align
initiatives to segment objectives and value drivers and to offer support
regarding use of retention campaign solutions to achieve objectives
·
Identify, source and manipulate
data from multiple systems internal and external to support campaign
development and execution
·
Build and document business cases
for customer retention initiatives
Required Academic qualifications and Experience
A Bachelor’s Degree in a business
related field or a Professional Marketing Qualification
Additional knowledge and experience requirements:
·
Proficient with MS Office
applications especially Word, Excel and Power Point
·
Knowledge of Telecom Products and
Services, processes and systems
·
At least 2 years of experience in
a similar role in a telecommunication environment
·
Have marketing experience with
proven track record of successfully launching products and services
·
A strong analytical background is
critical with proven experience
Knowledge:
·
In-depth knowledge and
understanding of MTN Business processes
·
Knowledge of business and
customer segmentation
·
Understanding of basic customer
service and marketing fundamentals
·
Knowledge of MTN products and
services
·
Proficient with Microsoft Office
tools especially Word, Excel, and Power point
Other attributes;
Skills / physical competencies:
·
Must have the ability to build
and work as part of a team, or independently.
·
Strong verbal and written
communications skills
·
Strong analytical and problem
solving skills
·
Good relationship building skills
·
Presentation skills
·
Ability to meet deadlines
·
Facts driven approach to all
activities
·
Critical reasoning &
creativity abilities
Behavioural qualities:
·
Organized and able to manage time
efficiently
·
A proactive and fast Learner
·
Live the MTN culture and values
·
Unquestionable professional and
ethical standards and an ability to represent the company in highly
confidential and sensitive matters;
·
Ability to work with minimum
supervision
·
Resilience – maintaining
composure and dealing effectively with stress
·
Customer centric, flexible and
adaptable to changing opinions / behaviour in the light of changing situations
·
Possess high levels of integrity
(high ethics)
·
Reliable and dependable
·
Creative in a marketing sense
Mode of Application:
NB: Please note that presentation of false academic documents and
certification will lead to criminal prosecution.
Interested candidates should send their Job Applications with detailed CVs,
certified copies of academic certificates (originals are to be presented at the
interview) and names and addresses of three referees addressed to the:
Recruitment Officer, MTN- Uganda,
P.O Box 24624, Kampala,
not later than Monday April 28, 2014.
NB: Only successful candidates will be contacted.
Note: MTN Uganda is an equal opportunity Employer.
