CUSTOMER CARE ASSISTANT vacancy at Uganda Communications Commission,obs in Uganda,

Post Title: CUSTOMER CARE ASSISTANT (1)

Organisation: Uganda Communications Commission.

Issue Date: 16th, September 2013       

Reports to: Consumer Affairs Officer (Advocacy)

Role:     To receive and channel complaints, queries and requests for information from Customers.

Key Result Areas

a.            Professionally answer UCC's toll free calls and enlighten consumers on the procedures of channeling complaints;

b.            Receive and handle relevant consumer complaints, queries and requests for information by phone, e-mail or walk-ins in consultation with the line supervisor;

c.             Follow up on consumer complaints and inquiries;

d.            Identify and escalate priority consumer issues to ensure that both an appropriate and adequate investigation takes place in all cases;

e.            Provide consumers with service information;

f.             Participate in organizing and conducting Consumer Outreach Activities, Road shows and special projects in various parts of the country;

g.            Maintain an updated record of calls and complaints;

h.            Produce call/ Complaint reports;

i.              Provide support in executing other UCC Consumer Affairs functions; and

j.             Assist in maintaining an organized filing system in the Consumer Affairs Unit.

Qualifications

·               Bachelor's degree in Social Sciences or any related field;

·               An advanced diploma in Marketing plus experience of 3 years would be commensurate.

Experience and Knowledge

·               At least two (2) years of experience in similar duties;

·               Should have excellent analytical, report writing and interpersonal skills;

·               Should be a team player and self driven.

Application procedure:

·               All applications should be forwarded electronically to: Email hrvacancies@ucc.co.ug

·               Scanned copies of academic and professional credentials and testimonials MUST be attached to the applications.

·               Members of Uganda Communications Commission shall not be accepted as referees.

·               Please note that only shortlisted and successful candidates will be contacted.

Applications should reach NOT later than 5:00 pm on 20th September, 2013.

UCC is an equal opportunities employer mindful of gender balance in its establishment.