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Job Title: IT Infrastructure Manager
Organisation: Uganda Telecom
Location: Kampala, Uganda
Category: Information Technology
Reports to: IT Enterprise Operations Manager
Job Purpose:
To maintain and manage Uganda Telecom’s Information Systems, ensure adequate capacity, system availability and excellent user support is provided.
Job Description:
Uganda Telecom is committed to providing exceptional telecommunication services that meet our customer’s needs and improve our efficiency. We now have a vacancy in our organization.
We invite you, if you are a self-driven, results-oriented individual, a team player who is keen on a new experience to take up the challenge for an efficient business delivery model.
Job Requirements:
The successful
candidates will demonstrate:
· Ability
to work under tight deadlines and ability to respond to high-priority
situations
· Understanding
of the nature of the telecom industry
· Problem
solving skills
· Decision
making skills
· Strong
analytical background
· IT
Transition/Change Management
· Strategic
planning
· Be
self driven
· Be
a good team player/leader
Applicants must have:
Bachelor’s degree in Computer science,
Information technology, Information systems Computer Engineering, Systems
Engineering or other related Engineering Discipline required.
Working experience of at least 4 years in IT
service delivery with experiences in both technical and supervisory roles
Duties and
Responsibilities:
· To
develop and implement the IT and business systems budget, obtaining competitive
proposals from suppliers, to ensure cost effectiveness
· To
design and implement business continuity plans, disaster prevention and
disaster recovery technologies for the organization and external customers
· To
develop and enforce enterprise-wide IT resource policies and standards
· To
ensure the availability of the systems and customer data from internal and
external attacks
· To
ensure effective monitoring of systems both at platform and service level
· To
maintain an updated record of the whole network (Routers, Servers, switches,
cabling, nodes, addresses)
· To
review of service level agreements (SLAs) and making sure they are abiding
according to the business objectives.
· To
manage crisis situations, which may involve complex technical hardware or
software problems taking appropriate actions to safeguard data and equipment.
· To
evaluate user needs, system functionality and ensuring that IT & business
systems facilities meet these needs.
· To
schedule upgrades and backups of hardware and software systems
· To
prepare, maintain and test technology disaster recovery plan.
· To
ensure smooth running of all IT and business systems, including antivirus
software, print services and email provision.
· To
provide secure access to the IT network resources for remote users
· To
research, install new systems and keep up to date with the latest IT
technologies
· To
ensure that the daily, weekly and monthly IT service usage reports and
performance dashboards are delivered in time including real-time
notifications
· To
mentor and train new IT and Business systems Support Staff
· To
establish production schedules and assign staff to ensure efficient operation
of IT systems and meet the changing requirements
· To
initiate procurement processes and follow up on delivery schedules.
· To
prepare budgets and monitor all costs and expenses falling under IT
infrastructure and security
Applications from
suitably qualified candidates should be submitted to:
The Chief Human Resource
& Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171Kampala.
Or recruitment@utl.co.ug
Deadline: 10/06/2013
