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ABC APITAL BANK LTD.
We are looking for young dynamic and enterprising individuals to fill in
the following positions:-
Position Title:HEAD OF OPERATIONS
Duty Station: Kampala
Organization:ABC Capital Bank Ltd
Employment Type:Full Time Permanent
Application Deadline:23rd January, 2015
Background Information:
ABC Capital Bank Ltd is a commercial bank licensed and regulated by Bank of
Uganda. ABC Capital Bank is part of ABC Group, Kenya and has ambitious growth
plans.
Job Summary
The position will be responsible for managing the Operations Unit i.e.
Branches, Central Clearing,Central Back Office, Custodial Services and Con‐current
audit departments; to ensure compliance to the laid down policies and
procedures while delivering excellent customer service through innovation and
operational excellence.
The Job exists to maintain close relationship between the Bank and its
corporate customers.
Key Responsibilities
a) General Operations and administration
Expected Results
· Ensure compliance to the laid down policies and procedures across the
operational unit.
· Continuously review and provide analysis on operational and systemic risks
with a view of mitigating the same.
· Monitor compliance to the laid down SLAs within the operations unit as
well as with other departments.
· Monitor all suspense and sundry accounts within the unit to ensure that
they are fully reconciled without any long outstanding items.
· Manage and make follow up on operational audit short‐comings and closure.
· Manage and guide staff on KYC/AML guidelines.
· Prepare periodic management returns and reports to support decision
making.
· Ensure branches operate within their cash holding limits and continuously
review
these Insurance limits in line with business demands.
· Monitor and streamline operational processes to achieve operational
efficiency.
· Ensure staffing levels are satisfied and Job rotations are organized
according to the
objective and capacity of the businessStrategies
b) Service standards
Expected Results
· Ensure excellent customer service by continuously reviewing and
maintaining efficient and customer focused processes.
· Embed service standards in all branches and take corrective measures where
bottlenecks exist.
· Customer Relations
· Expected Results
· Growth in Customer numbers
· Customer Retention
· Client Research
· Problem Resolutions
c) Human Resource Development
· Review staff performance and implement a systematic career development
process.
· Analyse staff training needs, plan training sessions and deliver training
when necessary
in liaison with HR department.
· Review disciplinary matters in liaison with HR Dept.
d) Compliance with regulation and regulation
· Compliance with general banking and credit policies and procedures
e) Participate in ABC Capital Bank Change programmes, governance and CSR
programmes
· Participate in ABC CSR activities
f) Any other duties that may be assigned from time to time by management
KEY PERFORMANCE INDICATORS
· Successful implementation and operationalisation of new products.
· Customer satisfaction rating.
· Employee satisfaction.
· Employee retention index
· Reduction of costs within operations.
· Reduction of frauds
· Good audit ratings.
· Measure service against set standards.
· At least 3 trainings per staff annually.
· Improvement on productivity of operation department.
QUALIFICATIONS & EXPERIENCE
· Be a holder of University Degree in a financial field from a recognized
institution. Those
with an MBA will have an added advantage.
· The person should have at least 5 years proven experience in Service
delivery and Bank
operations at a management level and should be able to demonstrate strong
leadership skills.
· Passion and commitment to quality service performance.
· Excellent organizational, planning and analytical skills.
Mode of application:
If your qualifications and experience match those described above please
send a detailed application together with your CV, copies of your academic
certificates and transcripts and a cover letter of not more than 2 pages to The
Executive Director,
ABC Capital Bank Limited,
P.O. Box 21091, Kampala
Tel:‐ +256 (200) 516600
E‐mail to: hr@abccapitalbank.co.ug
Deadline: 23rd January, 2015
