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Position Title: Relationship Manager
Organisation: Barclays Bank
Employment type: Full time
Location: Kampala
Minimum Education: Bachelors degree
Duties and Responsibilities:
• Maintain Relationship Account Plans for all customers in the portfolio
such that contact with customers is prioritized.
• Carry out annual and if appropriate, interim reviews of customers
borrowing facilities
• Conduct annual and if appropriate, interim reviews with non-borrowing
customers
• Determine the key messages, e.g. agreed service standards, negotiated
pricing, relationship team contact points and new product changes, deciding
upon the most appropriate communication method
• Deal with and find adequate solutions to customer complaints
• Determine the products that are most effective in meeting customers’
needs and be able to sell these at short notice both reactively and
proactively.
• Research, create and follow up a target list for potential new business.
• Research, create and follow up on a target list for potential new
business
• Help in the identification of priority customers using the Customer
Relationship Planning templates to assess their present and potential
contribution.
• Gather and collect all the required information that is needed to prepare
and assess credit applications. Role holder will be expected to input certain
key information such as judgmental information. (They will work with Associate
Relationship Managers (ARMs) and Corporate Credit Manager (CCM) resources to
construct credit applications).
• Control and quality of the portfolio, using available triggers and
adherence to Risk management guidelines and policies.
• Day to day coaching and development of Assistant Relationship managers
(ARMs)
Qualifications, Skills and Experience:
• The applicant should have extensive knowledge of the Bank’s products,
services and policies.
• Possess a detailed knowledge of the Corporate set of products as well as
a broad understanding of products available in Barclays Africa Group.
• For Complex products, will have a detailed knowledge of the requirements
of the more sophisticated customers.
• Introduce the product and co-ordinate the introduction of the relevant
Group product specialist.
• Possess extensive knowledge and understanding of policies and strategies
within the country as they relate to the demands of the customer base.
• Possess a detailed understanding of Country and CBRM guidelines and
credit risk policies.
• The job holders will be ACIB or equivalent (optional)
• Excellent relationship skills
• Credit Risk skills, (an added advantage especially for Public sector
names)
• General Corporate skills
• Excellent communications skills
Closing date: March 28, 2014 - 5pm
How to apply:
If you feel challenged by any of the above positions, and believe you can
deliver on key deliverables as outlined above, upload your application letter,
current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
