ICT Help Desk Officer vacancy in Uganda,Jobs in Uganda,

Job title: ICT Help Desk Officer

Reports to: User Support Supervisor

Organisation:New Vision Printing and Publishing Company Ltd

The New Vision Printing and Publishing Company Ltd is looking to recruit a dynamic, self motivated individual to fill the role of ICT help Desk Officer.

Description of Purpose:

To provide user support on company supported computer applications and platforms, troubleshoot problems and advise on appropriate action.

Key Result Areas

• Respond to requests for technical assistance in person, via phone and electronically.

• Diagnose and resolve technical hardware and software issues

• Follow standard help desk procedures and advise users on appropriate action

• Log all help desk interactions.

• Administer help desk software.

• Redirect reported problems to appropriate resource.

• Identify and escalate situations requiring urgent attention.

• Track and route problems and requests and document resolutions.

• Follow up on cases until they are resolved and closed in order to ensure users are happy with case resolution

• Prepare activity reports

Qualifications, skills and experience

• A degree in a computer science, Information Technology or related field.

• At least 1 year broad experience in ICT user support, pc setup and maintenance, network troubleshooting and setup.

• At least 1 year broad experience in supporting broadcast environments, i.e., radio and TV.

• Excellent Analytical and problem-solving skills.

• Excellent interpersonal, and communication skills.

• Ability to work a flexible schedule.