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Position Title:Switch Board Operator
Duty Station: Kampala
Organization:Centenary Bank
Employment Type:Full Time Permanent
Reports to:Manager Customer Service
Application Deadline:Friday 20th March , 2015
Role :
To pick, transfer and respond to
calls on the Bank’s general lines
Key Result Areas:
1. Answering incoming calls,
greeting callers, providing information, transferring calls and taking messages
as necessary.
2. Operate communication systems, such as telephone, switchboard, intercom,
two-way radio, or public address.
3.Relay or route written or verbal messages to various stakeholders .
4. Place telephone calls or arrange conference calls as instructed.
5.Capture customer issues that come in through the switch board and submit
a weekly report and monthly report.
6. Escalate and follow up
outstanding issues with respective stakeholders
Qualification:
Required Qualifications
Honours Bachelor’s degree from a
recognised institution
Experience, Skills and Competencies
·
2-3 years’ experience with an
in depth understanding of the Bank’s operation
·
A good understanding of the
Bank’s products and services
·
Previous exposure in a call
Centre or as a Switch Board Operator an added advantage
·
Good communication and inter
personal skills
·
Creative thinking
·
Ability to interpret the meaning
of information for others
·
Ability to analyse data and or
information
·
Grievance handling, negotiation
and conflict resolution skills
·
Superior telephone etiquette
·
Good organization, planning, and
Prioritization skills.
·
Keeping up-to-date technically
and applying new knowledge to your job.
Mode of application:
a. Download an application for employment form from www.centenarybank.co.ug
b. Fill the form and enclose an
application letter, updated Curriculum Vitae (CV), plus copies of all academic
credentials, testimonials and contact details of three competent referees.
c. Submit your
application not later than 5.p.m Friday 20th March
, 2015 to:
General Manager Human Resources
Centenary Bank
P.O. Box 1892
Kampala
