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dfcu Bank is a fast growing Bank in Uganda offering a wide range of
financial solutions to its chosen market segments. We are seeking to recruit a
suitably qualified candidate for the following position:
Position Title:Manager, E-Banking
Duty Station: Kampala.
Organization:dfcu Bank
Employment Type:Full Time Permanent
Reports to:Head of Operations
Application Deadline:Friday, 20th March 2015
Job Purpose:
Responsible for the efficient and effective administration of the
electronic Banking functions in delivery of quality service.
Key Result Areas
• Review E-Banking service log reports to identify point of service
failures for corrective action to be taken in a timely manner.
• Regular proactive review of E-banking reconciliations reports, to ensure
reconciliations are up to date and all transaction errors detected are
resolved.
• Prepare correspondences and submit reports to branches on trends, usage
and performance of all E-banking products and services.
• Develop procedures and processes for all Electronic banking products and
services in line
with regulatory and operating policies.
• Periodically review processes and procedures to identify process gaps and
implement system enhancements for all E-banking products.
• Regular review of commission accounts for all E-banking products and
services.
• Set performance targets for staff and monitor performance against these.
• Track and proactively review service level agreements with both internal
and external
service providers who support and maintain all E-banking functions.
• Prepare and submit annual Opex budget to the Head of Operations for
incorporation into the departmental budget.
• Conduct regular training for the operations team on all E-banking
products to increase operational efficiency.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
• A university Degree with at least five years banking experience.
• Good understanding of customer needs and expectation on E-banking
processes and controls.
• Must be able to handle multiple priorities and multi-task well to ensure
accurate and timely
completion of all tasks and projects.
• Have a thorough understanding of Banking processes and systems.
• Ability to deal with problems of high complexity which have a variety of
possible solutions.
• Computer literacy especially regarding office support applications such
as Ms Excel and Word.
• Experience in online banking, ATM and card base support is essential.
• Self-motivated and be able to work under pressure.
• Managerial skills and ability to work under minimal supervision.
• High level of integrity and ethical standards.
• Good people management skills.
• Strong investigative and analytical skills.
Mode of application:
If you have the above qualities, submit your
cover letter along with a detailed CV and relevant professional/academic
certificates by Close of Business on Friday, 20th March 2015 to;
Head of Human Resources, dfcu Bank,
3rd Floor, dfcu Towers, Kyadondo Road,
P.O Box 70, Kampala.
dfcu Bank is an equal opportunities employer.
Please note that only short-listed candidates will be contacted.
We reserve the right to accept or
reject any application.
Therefore, if you do not hear from us by Thursday, 2nd April, 2015,
consider your application unsuccessful.
Head Office: Plot 26 Kyadondo Road Call Centre: 0414 351000
Toll Free: 0800 222 000 Email: customercare@dfcugroup.com
Website: www.dfcugroup.com
