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Position Title:Technical Support Specialist
Duty Station: Kampala
Organization: FreeBalance
Employment Type:Full Time Permanent
Training categories: Information Technology
Application Deadline:30 Jan 2015
Background Information:
As a Technical Support Specialist at FreeBalance, you will have the
opportunity to contribute to our
on-going success by delivering quality and
timely technical services during the implementation of our products to our
customers for all project deployments. Drawing upon your
product/database/solutions expertise, you will also support the Operations and
Sales teams by providing proposal support, and serve as a subject matter expert
for technical analysis and specification efforts.
Main Responsibilities:
·
Analyze business requirements and
develop technical requirement specifications
·
Learn and understand clients’
current technical environment and recommend possible modifications to ensure
optimum integration with FreeBalance’s products/solutions
·
Act as primary technical contact
for the client during deployment and post-implementation
·
Complete technical product
installations and upgrades, including database and software installs and system
tuning
·
Collaboratively develop and
deliver technical training to clients
·
Provide technical input to
proposals
·
Provide feedback to Sales,
Product Management and Development on technical issues and future product
requirements based on interaction with clients
·
Develop new or modify existing custom
solutions, including forms and reports
·
Other duties as required
Education and Experience:
·
University degree in Computer,
Systems Engineering or Software Programming
·
Knowledge of enterprise hardware
systems, networks, application software and database systems
·
Ability to write ANSI SQL scripts
with solid understanding of relational database such as Oracle 11G and MS SQL
2005
·
Intermediate skills with J2EE
Application and Web Servers such as Tomcat/Apache
·
Knowledgeable in Windows and
Linux operating systems
·
Intermediate skill level of SQL
Scripts and reports/form development using one or more of the following tools:
Crystal Reports, Visual Basic and/or Jasper Soft
·
Excellent client management and
organizational skills
·
Outstanding written and verbal
communication skills in English
·
Ability to travel internationally
as required
This is a full-time position based in Uganda.
Mode of application:
Apply Online:
To apply to this position please click the link below and follow the
application instructions below.
Job ID: #749016
