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Position Title: Head of Operations
Organisation: BANK OF AFRICA – UGANDA Ltd
Deadline: Monday, 20th January 2014
Reporting: to the
General Manager – Operations & Support
Background Information:
BANK OF AFRICA – UGANDA Ltd. is part of GROUPE BANK OF AFRICA (BOA)
comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a
Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It
spans 15 African countries and France, employing over 5,000 people. BOA
believes in Transparency, Expertise, Proximity and Responsibility.
BANK OF AFRICA - UGANDA Ltd is seeking applications from qualified persons
who are accomplished to take up the position of Head of Operations. The position will be reporting to the General
Manager – Operations & Support and will be responsible for the following:
Position Function:
Provide strategic direction and over sight of the functions of Global
Operations, Domestic Operations, Branch Control, E-Commerce Operations, ICT,
Projects and Procurement.
Apply to: Human Resources Manager
Email: boajobs@boauganda.com
Address: Plot 45, Jinja Road
Deadline: Monday, 20th January 2014
Qualifications:
·
Masters’ Degree in Business,
Banking, Finance or Accounting desirable
·
Professional qualifications in
Banking, Finance, Accounting or related field e.g. ACCA, CFA, CPA etc desirable
·
8 years’ experience in Banking
Operations; 3 of which should be at senior management level
·
Strong track record in driving
operational efficiency, contract management, technology and project management
·
Awareness of current and future
banking trends and best practices
·
Solid knowledge of Business /
Banking ICT’s
·
Strong strategic and conceptual
skills
·
Proven Leadership and people
management skills
·
Customer centricity
·
Solid business acumen and
financial skills
·
Strong decision-making, conflict
resolution and problem solving skills
·
Supplier relations and
negotiation skills
·
Very strong verbal and written
communication skills
·
Team player with strong
interpersonal skills and the ability to build internal and external networks
·
Ability to work under pressure,
and exercise excellent judgment
Key duties &
Responsibilities:
·
Provide strategic leadership to
the Operations department and guide all its activities to support the Bank’s
growth strategies and achieve projected business results
·
Initiate, establish and maintain
the Bank’s operating policies and procedures; monitor and ensure their regular
update and consistent application
·
Design the operational risk
management framework for the department and supervise activities to ensure that
the risks associated with the Bank’s operational activities are acceptable and
well mitigated
·
Guide and set standards for the
implementation of operational processes; and continuously explore opportunities
to improve operational effectiveness and efficiencies while monitoring
compliance to relevant regulations, as well as achieving business value and
total customer satisfaction
·
Oversee timely, quality and
cost-effective project management in the Bank to create business value and
support the achievement of business objectives through planned initiatives
·
Manage the integration of
technology into the Bank’s business operations and monitor the performance of
all deployed technologies to ensure effective and efficient business support
·
Overall supervision of all units
under Operations to drive business value and the achievement of business
expectations in line with internal and statutory banking standards
·
Monitor operational activities in
order to ensure the achievement of a firm level of compliance to internal
controls and adherence to the highest standards of quality both within the
processes and in the services to clients
·
Authorise expenditures within
limit & refer those above, whilst maintaining overall expenditure within
budgetary limits
·
Oversee the management of
critical business relationships, and ensure the protection of the Bank’s
business interests and achievement of all service-level agreements with
suppliers
·
Manage motivate and develop the
Operations team through rigorous performance management, coaching, mentoring
and learning interventions to create a team able to deliver the Operations
mission
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