Manager - Customer Support Vacancy at FreeBalance in Kampala,Uganda

Post:Manager - Customer Support
Organization: FreeBalance
Location:Kampala,Uganda
As Manager – Support Centre you will be responsible for all aspects of managing office, support
FreeBalance customers and demonstrate leadership to local team members. Key to the role is the ability to demonstrate previous experience in customer support, leadership, capacity building and demonstrating your human resource experience. You will play a role in building capacity, training and become a product expert to support the African region and local offices.

Main Responsibilities:

-Manage to Support Centre using the FreeBalance Global Support Methodology -Provide timely and accurate response to customer requests -Management of day-to-day operational requirements of office management -Maintain strong and position relationships with FreeBalance client representatives -Use effective leadership skills to direct all phases of a project assignment in planning and executing programs/projects supports centre -Create and execute support project work plans and revise as appropriate to meet changing needs and requirements -Assess and minimize our exposure and risk on all cases and report using support program -Work closely with the customer providing status updates to senior officials including project steering committee when required -Effectively apply our methodology and enforce project standards -Identify resources needed and assign individual responsibilities to support team -Prepare necessary support, training documents and ensure documents are complete prior to submission to the customer or FreeBalance Management -Manage subcontractors and deliverables -Manage support execution to include internal/external process improvement -Provide mentoring support centres for best practices and techniques -Liaise between FreeBalance and its international support centres for on key projects -Train and mentor support personnel and or clients on the use of FreeBalance software in order to ensure self-sufficiency and sustainability -Build confidence in FreeBalance reputation in the market -Some travel to other FreeBalance regions and customers for business meetings will be required -Participate with other projects in Africa region for implementation when required

Education and Experience:

-University Degree in Business Administration, Bachelor of Commerce and or Human Resources -5 years of experience on managing people -7+ years of experience in Human Resources -Strong analytical skills and proven ability to identify and resolve problems -Demonstrated experience working with customers resulting in a positive and ongoing relationship -Professional demeanor to customer and colleagues -Proven ability to deliver effective training programs will be considered an asset -Knowledge and or background with ERP systems is considered an asset -Previous working experience with Governments is considered an asset

This is a full-time position.
How to apply:

To apply for this position, please send us your cover letter and resume, through: http://www.freebalance.com/company/job_application.html
Closing date: 31 Oct 2013
How to Apply
http://reliefweb.int/job/607881/manager-customer-support