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Job Title: Senior
Manager Operations
Base Station:
Kampala with frequent travel upcountry
Reporting to:
Director Operations
Duration of Contract:
2 years.
Background
Information;
Marie Stopes Uganda (MSU) is a marketing-focused,
results-oriented social business that uses modern management and marketing
techniques to provide family planning and reproductive healthcare across every
district of Uganda. We aim to contribute 15 points to Uganda’s contraceptive
prevalence rate by 2015, saving and improving many thousands of Ugandan lives.
For over 15 years Marie Stopes Uganda (MSU) has prided itself on providing a
wide range of high quality, affordable and client centered services to men,
women and young people. Our 340 team members work in every district of Uganda
and provide approximately 35% of all modern contraception, the majority of
which is delivered in hard to reach and remote areas. In 2012, MSU generated
over 1.1 million Couple Years of Protection and provided quality services to
over 350,000 Ugandans.
We are seeking an ambitious, experienced and driven people
to fill the positions below. The core responsibility of these positions is to
use your: initiative, energy, persistence, results orientation, drive,
integrity, enthusiasm and commitment to personal development to further MSU’s
vision to become a sustainable nationwide provider of high quality, integrated
reproductive health/family planning services.
Key Roles and
Responsibilities
1. Team Leadership; A motivated, productive and
appropriately managed Operations Department
• Support the Operations Director to provide overall
leadership and strategic direction to the team.
• Stand in for the Operations Director in his absence from
the office, taking line management responsibility for the Channel Managers and
other staff as required
• Attending SMT as a representative of the Department.
• Foster MSI core values across the Operations Department
• As a senior manager, model MSI leadership behaviours
within the Operations Department, promoting cohesion and good morale through
the various channels.
• Ensure that good human resource systems and procedures, in
line with best practice, are developed and implemented in liaison with the
Operations Director and the People and Development department.
• Beside the responsibilities set out in this framework, to
undertake such special or ad hoc activities as may be delegated from the
Operations Director.
• Attend external relations meeting on behalf of the
Operations Director
• Ensure that effective and appropriate external technical
assistance is called on to provide high quality inputs and outputs.
2. Develop, manage and document operating systems in all
Operation channels of service delivery.
• Review, improve and ensure effective implementation of
functional systems in Operations that improve efficiency and deliver
performance.
• Work with Operations in the review and documentation of
operating systems in service delivery.
• Develop and disseminate tools to support systems
• Through respective channel managers ensure system
implementation and review.
• Ensure that team members clearly understand and embrace
these systems and lead in their review.
• Develop a system for documenting operation systems and
best practices.
3. Formalise and institutionalize partnerships with other
implementing partners.
• Develop database of all current and prospective partners
for service delivery.
• Ensure that MoUs are signed with all our current partners.
• Develop and manage schedules for these partnership
engagements, ensuring optimization of
our integrated service delivery.
• Ensure that partner review meetings take place and reports
are shared with relevant parties.
• Initiate dialog with prospective partners for
collaboration in service delivery, liaising with the External Relations team as
required..
• Work with other channels including Blue Star where
collaborations may benefit from their engagement.
4. Lead in the implementation of new technologies and
management information in the Operations Department;
• Develop a strategy and plan on how new technologies and
management information systems will be utilized to improve Operations’ systems
and activities.
• Be focal point for performance management reporting and
analysis, in liaison with Finance and the MIS and RM&E teams – including
the response to monthly management reporting packs.
• Work with Fleet Management, Business Analyst/IT team, MIS
officer and Call Centre to develop indicators and processes to ensure these
resources are adding clear value to service delivery.
• Support the Operations team in the use of these
technologies and conduct monthly reviews to determine that these systems are optimizing
performance.
• Manage compliance with HMIS reporting.
5. Engage Corporate companies in improving access to FP
• Initiate contact with corporate companies and engage them
in possible relationships.
• Together with External Relations write concept notes and
proposals for engagement in CSR.
• Manage and report the implementation of Corporate Social
Responsibility activities.
6. Support and Manage district level relationships with
government and partners;
• Develop and implement District level engagement plans and
lead in their implementation through the Operations’ channels and other PSP
channels in collaboration with the Donor Projects, External Relations and PSP
teams.
• Engage district leadership in the implementation of our
programmes.
• Engage district level partners in possible collaboration
and partnerships.
• Participate where relevant in district activities.
• Support USAID District Operational Plan activities for MSU
7. Lead in the identification, implementation of innovations
in services delivery including the implementation of new projects;
• Identify innovations that can be implemented in Operations
to improve efficiencies, learning from the Best Practice team in London and
other country platforms.
• Engage and lead in collaboration with other sectors to
identify other avenues and target audiences that require services such as;
Uganda Manufacturers Association, large plantations such as; Finlay’s, Tobacco
plantations, etc.
• Directly manage the implementation of new projects in
Operations during their inception to ensure work plans are understood and being
executed on time within the respective channel/s.
8. Manage the provision of optimised technical services to
the Operations department
• Work with Donor Projects, the Country Director and MSI’s
Deputy Regional Director to ensure proper planning and provision of technical
support each year to meet Operations’ needs. This will require the post holder
to take a proactive part in the annual business planning process.
• Ensure recommendations and actions arising from technical
assistance visits and advice are promptly implemented and monitored, feeding
back to MSI as necessary.
• Ensure capacity building of Operations Department in
response to Organisational Development plans.
Education and
Experience
• University Degree in Business Administration or Health
Sciences or similar
• At least 6 years’ experience in programme/ project
management and partner engagement especially at the District level.
• Previous experience working in the health sector is an added
advantage.
• Experience in writing of reports for western donors
required
• Experience in building relationships with external
partners
• Experience representing an organization to external
partners at a high level
• Computer literacy (MS Office, Excel)
Desired skills,
abilities
• Knowledge of Clinical Health, Family Planning, Community
Outreach and Social Marketing desirable
• Ability to work well with others in team environments;
must be able to satisfy stakeholders; should be able to work in deadline driven/results
orientated atmospheres
• Strong people management skills
• Able to think strategically
• Able to manage and motivate teams to achieve targets and
to achieve organisational change.
• Advocacy skills: able to influence stakeholders through
effective communication in a demanding external environment.
• Perfect and effective written and verbal communication in
English is essential.
• Able to multi-task and efficiently manage competing
priorities
• Posses leadership personality, and able to take on and
solve problems quickly and efficiently;
To apply:
Please
send a CV and Cover letter by email to jobs@mariestopes.or.ug or
post to the
Senior Manager, People and Development,
Plot
1020, Kisugu-Muyenga,
P.O Box 10431,
Kampala-Uganda,
quoting the position title
by 6.pm on Friday 26th July, 2013.
Marie Stopes Uganda is an equal
opportunities employer committed to fostering a diverse workforce. Marie Stopes
Uganda is thankful to all applicants for their interest but only candidates who
meet all requisite criteria and are short listed will be contacted.
